If you are locked out during regular business hours (Monday to Friday), please email Housing@rexidence.com. For lockouts outside of business hours, call the designated after-hours emergency number for your community: (949) 449-9919.
Need routine maintenance? Please complete a Work Order Request form.
Most requests are completed within 5 business days.
🔹 Submit only one issue per request.
🔹 For multiple issues, please submit a separate form for each.
🔹 If it’s been 5+ business days and your previous request hasn’t been completed, include the original Work Order number in your new request.
🔹 To request that staff wear shoe coverings during their visit, please note it in your request.
To request maintenance service, use the “Submit Work Order Request” button above.
The person submitting the request is responsible for informing all other occupants that maintenance staff may enter the space during regular business hours.
To help ensure a timely response, please complete all required fields, including at least two preferred weekdays (Monday to Friday) and time slots (morning or afternoon) for entry. If you have no preference, you may indicate that and focus on clearly describing the issue.
After submission, you will be redirected to a confirmation page showing your request details and a “Current Status: Pending” message. This confirms your request was successfully received.
Once the request is reviewed and approved, a confirmation email with a work order number will be sent. Be sure to keep this number for your records. Updates may be sent by email, or you can follow up via email. Always include your work order number and unit information in any correspondence.
For approved requests in private spaces, staff will make every effort to complete the work during the preferred weekday (Monday–Friday) and time (morning or afternoon) indicated in the original request.
When Staff Arrives:
Staff will:
Ring the doorbell (if available), knock on the door five times, and wait 20 seconds.
Repeat this process up to three times.
If there is no response, they will use their key to enter.
Upon entering, they will clearly announce their presence by calling out, “Maintenance staff, is anyone home?”
If still unanswered, staff will enter slowly and hang a “Staff Inside” tag on the front door for the duration of their visit.
While Inside the Unit:
Staff are instructed to immediately leave the premises if they encounter:
Any situation that compromises their safety.
An unreasonable or hostile work environment.
Conditions that could lead to allegations of inappropriate behavior.
Unsupervised minors or unsecured pets.
If work is required in a bedroom or bathroom, staff will keep the door open when possible.
Before Leaving the Unit:
Staff will:
Return any moved items to their original place, unless prevented by the work performed.
Clean the area and restore it to its original condition.
Ensure all opened windows or doors are securely closed.
Lock the front door, even if it was originally unlocked.
Leave a “Work Conducted” tag inside the front door.
Remove the “Staff Inside” tag from the exterior.
After the Work Is Completed:
Within five business days of completion, you will receive an email confirmation summarizing the work. If the task could not be completed, you will be contacted with next steps.
Please note that maintenance work cannot be performed if:
A minor is present without an adult.
An animal is present and not properly secured.
To avoid delays, ensure these conditions are met before the scheduled visit.
If you begin to feel sick or develop symptoms after submitting your request, please notify the team directly by calling (949) 449-9919.
If you are experiencing an issue, please call the number listed on the front of the machine (e.g., ABC 123), or submit a work order request through your student portal.
For issues related to internet, cable TV, or other network services, please submit a work order through your student portal.
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